Privacy Policy for Rebecca North Soft Tissue Therapy

Personal Information Collected

During the course of your treatment and in order to provide the best possible treatment Rebecca North Soft Tissue Therapy will collect and process the following information:

Personal identification and contact data
Date of birth
General lifestyle (such as occupation and activity level)
Medical history and any medical conditions relevant to soft tissue and massage therapy

Purposes for Processing Personal Information

The personal information processed is provided to Rebecca North Soft Tissue Therapy directly by you for the purpose of providing soft tissue massage therapy. This information will not be shared with any other individual or organisations. Under the General Data Protection Regulation (GDPR) the lawful bases Rebecca North Soft Tissue Therapy rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting Rebecca North in writing at rebecca@softtissuetherapy.co.uk.

Storage and Retention of your Personal Information

Your information is securely stored electronically and access to this data is password protected. Any paper records will be stored in a locked cabinet.

Rebecca North Soft Tissue Therapy will keep the above listed data for seven years from your last appointment. After this period your personal data will be securely deleted from the system and any paper files will be shredded to maintain confidentiality.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to request copies of your personal information.
Your right to rectification – You have the right to ask to rectify personal information you think is inaccurate. You also have the right to ask to complete information you think is incomplete.
Your right to erasure – You have the right to ask to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that Rebecca North Soft Tissue Therapy transfer the personal information you provided to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, this must be in writing. Rebecca North Soft Tissue Therapy will have one month to respond to you.

Please contact Rebecca North at rebecca@softtissuetherapy.co.uk if you wish to make a request.

Contacts and Complaints

If you have any questions or concerns about the use of your personal information, you should contact Rebecca North at rebecca@softtissuetherapy.co.uk in the first instance In case you find that Rebecca North Soft Tissue Therapy did not adequately address your concern(s) or complaint(s), you can also contact the ICO. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk